Dear Valued Customer,
As the impacts of the coronavirus, COVID‐19, pandemic continue to be felt around the world, we recognize that the cycle of uncertainty causes concern for our customers and their operations and creates a need for confirmation from critical suppliers that they will continue to operate and supply them with critical supplies, parts and services.
In that spirit, we would like to confirm that Accraply continues to be OPEN for business, providing support to our customers, and our suppliers, during this unprecedented time. We remain committed to the safety of our team members, customers, vendors and our communities with the strong understanding that we are a vital link in the supply chain to keep essential businesses in operation.
Should further working restrictions be imposed by governmental entities around the world, it is expected that Accraply will be classified as an essential business by virtue of being a manufacturer in certain critical industries, as well as by serving as an essential supplier to essential businesses in the packaging, food, beverage, healthcare, medical, pharmaceutical, and personal care industries.
We are committed to fulfilling the needs of our customers. There will, however, be circumstances beyond our control in these difficult and dynamic times that may cause shortages and delays. Travel restrictions and significant closures of commercial operations will make onsite support very difficult for a period of time. We will prioritize our activities to address production stoppages with the highest priority first and substitute phone, video and telephone support in place of onsite support wherever possible.
Thank you for your understanding and we look forward to working together to navigate this challenge.
Please do not hesitate to reach out to us if you have any questions or concerns regarding this approach.